Let me tell you my personal experience about why we take care of my host a website visitors with free support. It’s a story which has personal significance to me. This is a true account about my personal hosting dealings.
By keeping it in my heart and soul it reminds me of the right way to run my own business. The name of the website host concerned doesn’t matter. In reality, they’re currently my competition. I already paid back that company well well and truly from having been their associate and even providing them with totally free promotion for some time.
This was at the start of my web-based life style. I knew nothing, really , but I was having a try at creating blogs. One day I truly messed them up. Not just the one, either – all my sites broke. I think that I must have done an element with my database software.
Worse, this is right after I had purchased 16 web sites from Flippa. I had paid far too much for them; I guess everybody does the first time they buy. The problem was that I needed them to be earning cash to pay me back. The sites were not fabulous acquisitions, to be honest : that is yet another story.
Actually I kept my websites off-line for several weeks, reluctant to ask the web hosting service customer support department to get help. After a while I accepted I was not going to be able to take care of my own problems therefore I approached the chat support at the service provider.
Initially I had these people baffled. After what I believed was a considerable amount of time for them to be spending on me when you think about the price of the web hosting plan they got the first web-site functioning. Then they went through every other web site, rectifying every one.
I don’t recall which side of an hour it needed for the woman to fix my web sites, but repair them she did. I believe it really is impressive that they did not just say to me to fix my own problem. I was thinking they would have offered me a estimate to fix my sites or something. Rather, it was all included. Truth be told, I’m a customer that they were taking a loss because of. I mean the support would have ended up costing them around $18. I was spending under $ 5 per month. It doesn’t sound like smart commerce. Plus there is their equipment and so forth.
Her response was in fact, “that is just what we’re here for”. It all moved me that much that I registered to be an affiliate of their business. For several months I promoted their services on over 10 websites That I built. It also trained me in how to build dedicated customers- huge (if needed) customer support, knowledge together with dedication. Now I really believe and exercise the very same standards. I think it’s good business. Furthermore, In my opinion it is the right thing to do.
The reason why the internet functions is the strong ethic in people to guide others without looking for monetary reward. Consider all the people who develop GPL software, for instance. I am not up to that level, however I do wish to be at least half the people they are. You needn’t be scared – that is what we’re here for.
If you would like us to help you to get a website up and running ask our free support for help. We’d love to answer your questions about hosting and website development.